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Return and refund policy

RETURNS

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Our return policy lasts for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be issued: (where applicable)
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery.

 

Refunds (where applicable)
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.

Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at info@chambredhestia.com.
Sale or promotional items (where applicable)
Only regular-priced items are eligible for a refund. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at chambredhestia@hotmail.com
 and send your item to : 2220 rue des sapins, Roxton pond, Canada.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person from whom the gift originated had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, you must send it to the following postal address: 2220 rue des sapins, Roxton pond QC, J2G8W2, Canada.

You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued at more than $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

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